SUCCESS-IMPRINT

Corporate Client Management & Customer Service

	Professional Call Center Executive	Advanced
Objective	This program can be taken after completing BECC Basic and Advanced. This helps a Call Center Executive to become a world-class Call-Center executive. This enables the executives to take your company's reputation to the next level. Participants will get a chance to master the game of customer service.	This program empowers you to get more business from you clients and exceed the expectation of your existing clients. This program helps you to create a system to help your team members meet your client’s expectations.
Session Coverage	Get Accustomed to Call-Centre Life Under the company process Improve Product Knowledge Master Call Handling Master the 7 most important Call-Centre Values Advanced Customer Service Skills Creating Customer Delight Complaint Handling Up-Selling & Cross-Selling Build Accountability	Know your clients Understand your clients and their expectations Know your clients customers Know Your Client's Culture Speak in your client's language Client Engagement Client Communication Cross-Cultural Adaptability & Communication Giving your customer a world-class experience Building Trust
Key Takeaway	Gain the knowledge on Call Center life and Culture Handle any type of calls received from the customer Keep your AHT under control with excellent customer service Use positive and powerful language on calls Master the 7 most important call-center values Retain the customers who faced continous issues Understand importance of being accountable	Master the skills required to understand Clients and their needs Use effective language while interacting with the clients Be empowered with the ability to understand the client's culture and communicate accordingly Differentiate cultural awareness and adaptability Communicate assertively and manage timelines effectively Understand how to get trust dividends Make your clients feel comfortable and come back to you with more business